Privacy Policy for Liberty Senior Benefits
Effective Date: [Insert Today’s Date]
At Liberty Senior Benefits (“we,” “our,” or “us”), we are committed to protecting the privacy of our clients, website visitors, and agents. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://www.libertysnrbenefits.com, interact with our services, or provide us with personal data through forms, communications, or third-party platforms.
Please read this policy carefully. By using our site or submitting your information, you agree to the practices described herein.
1. Information We Collect
We may collect the following types of personal information:
From Consumers and Medicare Beneficiaries:
- Name, address, phone number, email address
- Date of birth, ZIP code, and gender
- Medicare and Medicaid status
- Health-related details (e.g., coverage interests or eligibility)
- Scope of Appointment (SOA) confirmations
- Any additional info voluntarily submitted via lead forms or chat
From Agents:
- Full name, contact information, NPN number
- Licensing details
- Login credentials (when applicable)
- Communications and submitted content
Automatically Collected Data:
- IP address, browser type, referring/exit pages, and device type
- Usage data through analytics tools (e.g., page views, session duration)
- Cookies and similar technologies to improve user experience
2. How We Use Your Information
We use collected information for purposes including:
- Contacting you about Medicare plan options or benefits
- Scheduling and confirming Scope of Appointment (SOA) requests
- Assigning licensed agents to assist with plan selection or education
- Providing resources and support to our agents
- Managing agent logins and secure access
- Improving the performance, design, and functionality of our website
- Complying with legal or regulatory requirements (CMS, HIPAA, etc.)
We do not sell or rent your personal information to third parties for marketing purposes.
3. Disclosure of Information
We may share your information:
- With licensed insurance agents and agencies affiliated with Liberty Senior Benefits
- With carriers or vendors in the course of Medicare enrollment or plan research
- With third-party service providers that assist us in operating our website or managing communications (e.g., CRMs, form processors, analytics tools)
- As required by law, court order, or government regulation
All vendors and partners are expected to adhere to strict confidentiality and data security practices.
4. Data Security
We take your privacy seriously and implement reasonable administrative, technical, and physical safeguards to protect your personal information. While no system can guarantee complete security, we follow best practices including encryption, user authentication, and limited data access.
5. Your Rights and Choices
You have the right to:
- Request access to the personal data we hold about you
- Request that we correct or delete your information (unless legally required to retain it)
- Withdraw your consent to contact at any time
- Opt out of non-essential communications
To exercise these rights, email us at support@libertysnrbenefits.com or use the contact form on our website.
6. Cookies and Tracking Technologies
We may use cookies, pixels, or similar technologies to improve your experience and analyze usage patterns. You can disable cookies in your browser settings, though this may affect some functionality.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing information.
8. HIPAA Considerations
While Liberty Senior Benefits does not function as a Covered Entity under HIPAA, we treat all health-related and Medicare-specific information with high sensitivity. We use secure systems and protocols to protect information that could be considered Protected Health Information (PHI) under federal guidelines.
9. Children’s Privacy
Our services are intended for adults age 18 and older. We do not knowingly collect information from children under 13. If you believe a child has submitted information, please contact us and we will promptly delete it.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in practices, regulations, or services. We will post any updates on this page with a revised effective date.
11. Contact Us
If you have any questions about this policy or our data practices, contact:
Liberty Senior Benefits
Email: support@libertysnrbenefits.com
Website: https://www.libertysnrbenefits.com